At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
About the role...
We are seeking a friendly, personable, customer focussed Hotel Receptionist to join our team!
For us, delivering consistent exceptional customer service and looking for opportunities to exceed customer expectations wherever possible, is what's most important. Link this with your bubbly, friendly, innovative and customer focussed personality and we are confident that our hotel reception team will remain the ""friendliest Hotel reception team in Europe"" (based on customer feedback through our internal satisfaction survey)
You'll provide an outstanding welcome and farewell to our guests (You are the first and last person they are likely to see,) and an exceptional customer service throughout their stay with us at the hotel.
They'll also be some administrative duties which include: Telephone enquries, Reservations, Guest Arrial Reports, Preparing bills, take payments, conduct end of shift / day banking.
Our shift pattern is based on 5 days from 7 - This role will include weekends (Early Shift - 7am to 4pm, Late Shift 2.30pm to 11.30pm - This role will include a mixture of both).
About You...
Personality is Key for this role.
Experience within Customer Service.
Experience as Hotel Receptionist is desirable but not essential.
Experience using OPERA PMS is very desirable but not essential.
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