Receptionist (Work Experience)
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
As part of our Work Experience Program / Hotel Takeover, we’re excited to give you the opportunity to join us and really get to experience the day to day working life within this position! So if the role below looks interesting and exciting to you, hit the apply button and we’ll be in touch! Best of luck.
About the role…
A quick overview of the responsibilities of the role, and the things you might be doing during your work experience with us…
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location.
Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.
About you…
Don’t Panic! We don’t expect you to have all or any of the things detailed below, but we wanted to list everything we’d be looking for if you were applying for this job for real. If you can relate to anything mentioned below, this is of course a plus…
- Experience in a similar or front facing customer service role with an outgoing and bubbly personality
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based on 5 days from 7 (full time) and pro-rata for part time
- High attention to detail and accuracy – great at managing one’s own time